How does the promo code work?

1. Introduction

Promo (or coupon) codes can be entered for each reward when you edit the reward. Promo codes work differently for online stores and brick and mortar stores.

2. Online Store or Booking/Payment

IMPORTANT: If you are an online store or take online bookings with advance payment, you MUST create your own Promo Code and enter it in your shopping engine. All rules for redemption such as expiration or one time use must be enforced by your shopping engine.

The code you enter in the Birthday Cub must be the same as in your shopping engine. Please test that the promo code you enter in your Birthday Club works in your shopping engine. If a promo code doesn't work, please contact the support team of your shopping engine. Please don't leave promo code blank.

We simply send your promo code to all customers via reward emails. Your online store should track usage and enforce any limitations, such as use once per email or expiration date.

Example: Code created in online store and copied to the Birthday Club configuration :

2.1 Set up Code in WiX Stores or Bookings

Please ensure that the codes in your shopping cart and Birthday Club are the same. To set up codes in WiX Stores or WiX Bookings

https://support.wix.com/en/article/creating-a-price-discount-coupon-in-wix-stores and https://support.wix.com/en/article/creating-discount-coupons-in-wix-bookings If you are using some other system, please follow the provider's instructions

1. Go to WiX Stores > Coupons> Create new coupon e.x."BDC2020".
2. Go to Editor and Double click on birthday club widget > Customize Rewards > Birthday reward > Edit> and write your code in the Section "Promo Code from Online Store" Code that you created e.x."BDC2020".
3. Repeat this process for each reward.

3. Brick and Mortar Store

3.1 Enforce one-time use turned off

If the option to enforce one-time use is turned off, promo code is not used.

3.2 Enforce one-time use turned on

If you are a PREMIUM member and turned on enforce one-time use, emails will show a generated promo code. This code is used to track redemption of rewards, enforce one time use and expiration of rewards and record customer visits by our mobile app . Click here to see how it works.

As long as the customers are given their reward after they have pressed the 'Redeem' button on their phone, the reward cannot be used again.

Example: Auto-generated code

Use of merchant app to confirm visits is optional for now. Email support@riiwards.com if you wish to use it. You'll have to use the merchant app to record customer visits when we add the feature to give better rewards based on frequency of visits.