How does the promo code work?
Promo (or coupon) codes can be entered for each reward when you edit the reward. Promo codes work differently for online stores and brick and mortar stores.
2. Online Store
IMPORTANT: If you are an online store, you MUST create your own Promo Code and enter it in your shopping engine.
The code you enter in the Birthday Cub must be the same as in your shopping engine.Your online store should track usage and enforce any limitations, such as use once per email or expiration date. Please test that the promo code you enter in your Birthday Club works in your shopping engine. If a promo code doesn't work, please contact the support team of your shopping engine. Please don't leave promo code blank.
We simply send your promo code to all customers via reward emails.
Example: Code created in online store and copied to the Birthday Club configuration
3. Brick and Mortar Store
3.1 Enforce one-time use turned off
3.2 Enforce one-time use turned on
If you are a PREMIUM member and turned on enforce one-time use, emails will show a generated promo code. This code is used to track redemption of rewards, enforce one time use and expiration of rewards and record customer visits by our mobile app. Click here to see how it works.
As long as the customers are given their reward after they have pressed the 'Redeem' button on their phone, the reward cannot be used again.
Example: Auto-generated code
Use of merchant app to confirm visits is optional for now. Email email@example.com if you wish to use it. You'll have to use the merchant app to record customer visits when we add the feature to give better rewards based on frequency of visits.