How Redemption of Rewards Works for Brick & Mortar Stores
For brick and mortar stores we offer an easy way to enforce one-time use of rewards, and collect customer reviews. Online stores should not use this feature. When this feature is enabled, we generate a unique promo (coupon) code whose redemption is managed by us.
Online stores create their own promo codes and use their shopping engine to manage redemption.
Please note that the app is a premium feature. If you are a brick and mortar store and have upgraded to premium account, email support@Riiwards.com to enable this feature.
1. Mobile Rewards Emails
When the feature to enforce one time use of rewards is enabled for your account, reward emails sent to your customers include a "Redeem Now" button. Customers should press this button only when they are on your premises and your staff is watching. This is to ensure that their visit to your business is recorded accurately.
Customers can give you a rating and feedback comment after redeeming a reward.
Birthday Club Mobile App to Confirm visits
Birthday Club mobile app is used to confirm customers visits and see your customer reviews. The app can be used with a browser on any device. The app is available via the link https://www.riiwards.com/dir/plugins/mobile/.
Currently you need to email support@Riiwards.com to enable this app for you. In our next release you'll be able to enable it yourself.
Please watch the following video to learn how to bookmark the page on your device so you can easily open it.
When you use the "Remember me" checkbox you will be automatically logged in.