How Redemption of Rewards Works for Brick & Mortar Stores
For brick and mortar stores we offer an easy way to enforce one-time use of rewards, and collect customer reviews. Online stores should not use this feature. When this feature is enabled, we generate a unique promo (coupon) code for every reward email whose redemption is managed by us.
Online stores create their own promo codes and use their shopping engine to manage redemption.
Please note that the app is a premium feature.
How to turn on one time use of rewards
If you are a brick and mortar store and have upgraded to premium account, you can enable this feature from your settings panel as follows:
Click on "Customize Rewards".
Turn on the button to enforce one time use of rewards.
How it works
Click here to see a video on how it works
When the feature to enforce one time use of rewards is enabled for your account, reward emails sent to your customers include a "Redeem Now" button. Customers should press this button only when they are on your premises and your staff is watching. This is to ensure that their visit to your business is recorded accurately.
Customers can give you a rating and feedback comment after redeeming a reward.
Birthday Club Mobile App to Confirm visits
Birthday Club mobile app is used to confirm customers visits and see your customer reviews. The app can be used with a browser on any device.
To start using this app, go to https://www.riiwards.com/dir/plugins/mobile/
Click on "Forgot Password" to get a temporary password and login.
Click here to watch a video on how to bookmark the app on your device.
When you use the "Remember me" checkbox you will be automatically logged in next time. Be careful to keep the device secure so that others can't use the app.
There is a menu option "How it Works" which shows you a video.
Please send questions or feedback to firstname.lastname@example.org.