My Customer Didn't Receive Their Reward Email

Birthday Club maintains a strong sender reputation of 99% and email deliverability of more than 98%. However, no email system can guarantee that every message will reach the inbox.

When a customer reports that they did not receive a reward email, use the checklist below to identify the most common causes.

1. Email Typo

A mistyped email address is one of the most common reasons an email is not received.

For example:

Correct: abc@gmail.com

Entered: abc@gmail.con

Search for the customer in your Customer List and confirm that their email address is correct.

2. Email Not Verified

Birthday Club sends reward emails only to verified email addresses.

Check the customer’s status in your Customer List. If their email address is still awaiting verification, ask them to look for the verification email they received after signing up.

They should also check their Spam or Junk folder.

3. Confirm the Customer Is Still Subscribed

Customers who have unsubscribed from your emails will no longer receive reward emails.

Check the customer’s subscription status. If they unsubscribed by mistake, they will need to sign up again or contact support for assistance.

4. Ask the Customer to Check Other Folders

The reward email may have been placed in the customer’s:

• Spam or Junk folder
• Promotions folder
• Other or Clutter folder

Ask the customer to search their inbox for your business name or Riiwards. If they find the message in Spam or Junk, they should mark it as Not Spam and add the sender to their contacts.

This can help future reward emails reach their inbox.

5. The Customer’s Email Provider May Have Blocked the Message

Some email providers, workplace accounts, or security systems may block automated emails before they reach the inbox.

Customers using a business or workplace email address may need to ask their IT administrator to allow emails from Riiwards or use a different email address.

Still Not Receiving Emails?

Contact us at support@riiwards.com and provide:

• The customer’s email address
• The type of reward they expected
• The approximate date the reward should have been sent

We will review the email activity and help determine what happened.