Billing and Payments

❗ What Happens If Your Monthly Payment Fails?

We understand that payment issues can happen—your credit card might expire, get replaced, or encounter a temporary block. Here’s what to expect if a payment fails and how to get your account back on track.

📅 Automatic Monthly Billing

All accounts are set up for auto-payment. Each month, your credit card is charged based on your selected plan and the number of active customers (excluding customers whose email is not verified or who have unsubscribed). If the charge is successful, everything continues as usual—no action needed from your end!

🚫 What If the Payment Fails?

If we’re unable to process your payment, our system follows this progressive schedule:

1. Day 1 – First Failed Attempt

  • You’ll receive an email letting you know the payment failed.
  • We’ll retry the payment automatically over the next few days.

2. Day 14 – Account Deactivation

  • New customer sign-ups will be disabled (QR code and web sign-ups will stop working).
  • All automated reward emails and SMS messages are paused.
  • The dashboard becomes read-only, allowing you to:
    • Update billing details
    • Pay the outstanding balance
    • But not send rewards, newsletters or access the customer list.
  • Your customer list remains intact—we don’t delete it right away.
  1. Day 90 – Data Deletion
  • We’ll send you a final warning email 7 days before deletion, with instructions on how to download your data if you wish to keep it (after making payment).
  • After 90 days of non-payment, your account and all associated customer data will be permanently deleted.
  1. Account Reactivation
  • To reactivate, simply update your payment method and settle the outstanding balance.
  • Missed reward emails from the deactivation period cannot be resent.
  • Once reactivated, emails and signups will resume automatically.

📧 Email Notifications

We provide the following notification emails to help you manage your billing:

  • Renewal Reminders: Sent 3 days before your subscription renews.
  • Expiring Card Alerts: Sent 1 month before your card on file expires.
  • Failed Payment Notifications: Sent each time a payment attempt fails, including retries.

🔄 Failed Payment Retry Policy

We have specific retry policies to give you time to resolve payment issues:

  • Card Payments: We retry up to 4 times within 2 weeks using our Smart Retry Policy.
  • Bank Debit Payments: We attempt up to 2 retries within 2 weeks.
  • Disputed Payments: If a payment is disputed, the subscription will remain in past-due status.

📝 Invoice Information

Most customers are on automated monthly billing and receive a payment receipt each month.

For specific one-time services, such as a customer list import, some customers are invoiced separately.

  • Payment is due on receipt.
  • We'll send a reminder notification 7 days after the due date.
  • For failed invoice payments, we'll retry up to 4 times within 2 weeks.

💳 Payment Methods

We offer various payment options depending on your location:

  • Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.
  • Digital Wallets: Apple Pay, Cash App Pay, Google Pay, Link.
  • Buy Now, Pay Later: Klarna, Affirm.
  • Bank Options: Bancontact, EPS, Giropay, iDEAL, Przelewy24, Sofort, SEPA Direct Debit.

💡 How to Avoid Service Disruption

  • Update Expired Cards Promptly: Log in and visit the Billing section.
  • Watch for Reminder Emails: We'll send you alerts at each stage.
  • Need More Time? Just reach out—we’re happy to work with you. Email support@RIiwards.com

🔐 Is My Data Safe?

Yes. During the grace period (up to 90 days), your data is securely stored, even if your account is suspended. After 90 days, data is permanently deleted following our data retention policy.

📞 Questions?

If you need help updating your billing info or have questions about your account status, contact us at support@Riiwards.com — we're here to help.