Confim Customers Visits via Mobile Dashboard

Confirming customer visits is a key part of the Birthday Club Check-In Loyalty Rewards system for brick-and-mortar businesses. It ensures customers are rewarded fairly and helps prevent abuse — so only actual visits count toward their next reward.

To learn more about how visit-based rewards work, see Set up Check-In Loyalty Rewards.

🛡️ Why Visit Confirmation Matters

✅ Visit Safeguards

1. Time-Based Restrictions

   Customers can only check in or redeem once every X hours (you control this in Reward Options).

2. Location Verification

   The system checks the customer's mobile phone location. If they're not near your business, check-in is blocked. (Contact support@riiwards.com to enable geolocation.)

3. Visit Confirmation

   When this option is enabled, customer check-ins or redemptions must be manually confirmed by a staff member using the Mobile Dashboard app — designed to work on any device. Only then will the next email be sent.

⚙️ Visit Confirmation Options

• Option 1: With Confirmation (Recommended)

  Use the Mobile Dashboard on a tablet or mobile phone at your premises. Leave it open during business hours. Each time a customer checks in or redeems a reward, a staff member taps once to confirm the visit.

  This ensures:

  • Rewards are only issued for real visits

  • Managers remain in control of the loyalty flow

    Option 2: Without Confirmation

    If manual confirmation doesn’t fit your workflow, you can turn it off in your settings.

    In this case:

  • The next check-in email will be sent automatically
  • If a Redemption Frequency delay is set (e.g. 24 hours), it will still apply before the next email goes out

📲 How to Confirm Visits Using Mobile Dashboard

• Open the Mobile Dashboard app on a tablet or any mobile device, navigate in the menu to Confirm Visits
• Leave it accessible for staff to view check-ins as they occur.
• When a customer checks in or redeems a reward, a confirmation prompt will appear.
• Tap Confirm to validate and move the customer forward in the loyalty cycle.

📊 Track Visits in the Mobile Dashboard

The Mobile Dashboard gives you a real-time overview of customer activity, including check-ins and reward redemptions.

To review visit history and redemption details:

• Go to the Redemptions Summary to see a high-level overview
• Open the Redemption List for a detailed log of individual reward redemptions

This helps you monitor loyalty engagement and verify customer activity at a glance.